Why has my train been replaced with a bus?

Occasionally, unforeseen circumstances can affect your method of transportation. These can include construction work, safety issues or natural disasters, and may result in last-minute or planned alterations to your route. In these cases, you may be required to make a change over to a different type of transport, such as buses. Your ticket will be valid on this replacement transport.

It’s possible that this will add extra time onto your journey, depending on where you start and finish your trip and whether you travel during peak or off-peak hours. We encourage you to plan ahead or consider alternative modes of transport in order to avoid delays.

If you need help, have oversized luggage or cannot board a replacement bus, we recommend you contact your transport operator or the ticketing provider who you made the booking with. To find this information simply check your confirmation email.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.