We at Rome2rio understand the difficulties in finding the right information when looking to travel. Whether you're travelling to see loved ones or you simply want to restart that trip you had to cancel due to COVID we want to help. Our main goal is to ensure that you are well informed about what you can expect to see while travelling in a post-COVID world. This is why we have put together this article containing insights and advice to help ensure your upcoming journey is a safe one.
- Will my service be running?
- Preparing you for the new way of travel
- What can I expect when I reach my station/airport?
- What happens if my service is cancelled?
- Are there still travel restrictions in place?
- Help us help you
- Helpful Links
Will my service be running?
Our team is working hard to ensure that all of our listed schedules are up to date. The scheduling information that we receive from transport operators can rapidly change but will generally be accurate. However, there is always the possibility of last-minute changes or cancellations caused by COVID. In these circumstances, we always recommend that you contact the listed operator to confirm that services on that day are still running. Operator contact information can be found by conducting a transport search through Rome2rio.
Preparing you for the new way of travel
How can I travel safe?
Here some advice from the Rome2rio team to travel with confidence in a COVIDsafe world:
If and when you decide to travel it is important to know how to keep yourself and others safe during your journey. In addition to the above infographic Rome2rio recommends the following:
Advice 1 - Avoid unnecessary contact
• Book online to avoid unnecessary contact
• Maintain a distance of 6 feet (2 meters) between you and others when possible.
Advice 2 - Stay informed
• To view additional travel information refer to the links at the end of the article
Advice 3 - Stay germ free
• Avoid touching your eyes, nose and mouth.
• Cover coughs and sneezes.
Advice 4 - Expect delays
• Remain patient as transit times will be longer than normal.
• To ensure your service has not been delayed check with the airline or transport operator before your scheduled departure
By following these instructions we can all make a difference in preventing the spread of COVID.
What can I expect when I reach my station/airport?
Added bio-security measures are now being widely implemented across many stations and airports which will result in longer screening times when in transit. These measures can include COVID-19 testing, temperature screening, compulsory hygiene protocols (such as face masks) and digital ticketing. In some cases not following these rules may result in fines or warnings being issued.
We expect more changes like these to become commonplace when travelling in a post-COVID world. Although this will increase the overall time of your journey these safety protocols will ensure that everyone arrives safely at their destination.
What happens if my service is cancelled?
It is important to be prepared for any changes or cancellations that may occur due to COVID related issues. This is why we have put together a comprehensive guide of all current COVID cancellations policies applicable for any transport operator that had been booked directly through Rome2rio.
To ensure peace of mind we always recommend booking flexible tickets to make sure you aren’t caught out. If you’ve booked your tickets through our partner Omio please visit their help centre for additional information.
Are there still travel restrictions in place?
We understand that the outbreak of COVID has made finding up to date travel restriction information challenging. This is why our team has been working hard to update our trip planning pages with relevant COVID-19 travel facts and advisory banners.
By clicking on these banners, you will be able to view important travel information related to your current search results. This can include resources like government links which will offer additional information on domestic and international travel restrictions.
On our map and schedules view, this information will be broken down into the following:
1) No restrictions - No COVID-19 travel restrictions are in place for entry with all transport services expected to be running as normal
2) Partial restrictions - Some COVID-19 travel restrictions may be in place such as health screening on arrival, quarantine on arrival or a ban on travellers from high-risk countries.
3) Total restrictions - COVID-19 travel restrictions apply upon entry with transport services being impacted.
If you are still unable to find the information you need we recommend contacting our customer support team who will be more than happy to assist you further.
Message from the Rome2rio Team
We at Rome2rio are always looking towards new ways of inspiring travellers, we have also been reflecting upon the difficulties faced during the COVID crisis. We know that travel may never be the same again but this does not mean we aren’t excited about what the future will bring - perhaps these changes are for the best for all our safety when travelling. Regardless of the circumstances we are passionate about exploring this amazing world again and hope you can join us for the ride.
Help us help you
We rely on users like yourself to help us know exactly what you want to see in our product. If you could let us know your thoughts by completing the following survey we can ensure that your voice is used to help keep improving Rome2rio.