FAQ

I am planning a trip

• How do I notify you about a routing correction or improvement?
• How do I use Rome2rio?
• Can Rome2rio find my location?
• Rome2rio was acquired by Omio, what does that mean?
• What forms of transport are displayed on Rome2rio?

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I want to book a ticket

• What are the different fares and conditions?
• How far in advance can I book?
• How do I book tickets?
• Can I use my discount card?
• Are there any age discounts for my tickets?

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I've purchased a ticket

• How do I change or cancel my booking?
• What should I do if my confirmation email hasn't arrived?
• Can you help me understand my e-ticket?
• I've made a mistake in my booking
• I'm having an issue submitting my order

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I am travelling

• Why has my train been replaced with a bus?
• Do I need to print my ticket?
• Strikes disrupt travel
• Updates and refund policies for coronavírus (COVID-19)

Getting Started

• Transport Search
• Adding Multiple Stops
• Saving and sharing your trip
• Language, currency & distance selection